If you notice you’re not receiving conversions in your dashboard after the campaign has been live for a few days, be sure to check the Pixel Tracker for any error messages.Below, we have outlined a few common errors that may cause the tracking issues. You can also test the pixel manually.
Pixel Not Found
This error means that a pixel does not exist on the page. Please review the code on the backend to make sure that it is installed correctly. Review our guide on how to implement your pixel properly for more information.
Multiple Pixels Found
If you have the same pixel on a single page multiple times, this can interfere with the tracking functionality. Check your source code to make sure you have removed any duplications of the same pixel.
Command Not Recognized
When using event-based conversions, be sure to keep the command type as ‘track.’ If you alter the code to recognize a different command, the “Command Not Recognized” error will appear.
Order Value Without a Currency
This error will appear if you did not assign a currency to your order value. Please review your pixel and add a currency from our accepted list:
- USD-United States Dollar
- CAD-Canada Dollar
- EUR-Euro Member Countries
- GBP-United Kingdom Pound
- ILS-Israel Shekel
- AUD-Australian Dollar
- MXN-Mexico Peso
- BRL-Brazil Real
- SEK-Sweden Krona
- SGD-Singapore Dollar
- RUB-Russia Ruble
- NZD-New Zealand Dollar
- INR-Indian Rupee
- JPY-Japanese Yen
- PHP-Philippine Peso
- CHF-Swiss Franc
Currency Not Recognized
Please make sure that the currency chosen is one our system can recognize. Review the previous list to check what our system accepts.
How to manually test Outbrain’s pixel
Head to the page where the pixel is installed. Right-click and select “Inspect.” Click on the “Network” tab and refresh the page.
Once fully loaded, search for “tr.outbrain”.
In any browser, a 200 status code indicates that your pixel has successfully fired.
Once the pixel has been tested, you can monitor conversions in the “Campaigns” view of your dashboard. A conversion will be logged after a reader clicks your promoted Outbrain content and completes the goal you’ve set.
Still having trouble testing your pixel? Our DIY Customer Success team is happy to help with any issues you may be experiencing.