When you try to insert your credit card, and it’s declined, you might see one of these three error messages:
- ‘We were unable to process your credit card. Please check your credit card and address details before submitting again.’
- `We have encountered an unexpected technical error. Please try again or contact <a href=’mailto:support@outbrain.com‘
- ‘We have encountered an unexpected error. Please try again or contact <a href=\’mailto:support@outbrain.com\’>support.</a>’,
For all the errors above, please give the action another try. If the issue continues, consider following these steps:
- Clear Browser Cache and Cookies, then try adding/changing your credit card details again: since browser data can often cause issues during transactions.
- Use Incognito/Private Browsing Mode: This can help eliminate any conflicts with existing browser data.
- Verify Card Information: Double-check that you’ve entered the correct credit card details, including card number, expiration date, CVV, and billing address, down to punctuation and capital letters.
- Disable Browser Extensions: Temporarily disable browser extensions or add-ons, as they might interfere with the payment process.
- Contact Your Bank: If your card is being declined, contact your bank to verify that there are no restrictions on your card for online transactions.
- Double-check Security Codes: Make sure you’re using the correct CVV code and any additional security codes required by your card.
- Try a Different Credit Card: If you have another valid credit card, attempt to add/change that card to see if the issue is specific to the card.
Please note that if you perform three or more credit card updates within a span of 7 days, your account will be automatically disabled.
If these steps didn’t solve the issue, please reach out to our Customer Success Team at support@outbrain.com.