How is the industry evolving?
E-commerce has shifted from pandemic-driven acceleration to a mature, increasingly mobile and omnichannel marketplace. More than half of shopping journeys now begin online, while mobile devices account for 42% of online sales and serve as the primary product-research tool for 58% of shoppers. However, two in five consumers still believe the mobile shopping experience falls short, creating a significant opportunity for brands to improve discovery, usability and conversion.
